Free Spin Casino Review

Players from the US are accepted, and bitcoin acceptance can help them to fund a betting account easily. But, there is a substantial $150 minimum withdrawal requirement that may be a deterrent for some. Bonuses are primarily match-deposit type offers but there are some free spins and cash back awards that are provided weekly as well as a monthly-changing one-off promotion always in place.

Is the Free Spin Casino Legit for U.S. Players?

The Free Spin Casino does accept players from the United States. However, customers from Belarus, Costa Rica, India, Israel, Poland, and Ukraine are not eligible to register or use a betting account on freespin.com. The UK isn’t explicitly called out as being a restricted area, but the proper licensing for British players is not in place, and the site is blocked within the United Kingdom’s borders.

Casino

We have to say that for a website that utilizes only one software company and offers a 200-game collection, which can be relatively small compared to some operations, Free Spin Casino does an above average job with its assortment of gaming. The focus is on slots, and there are around 150 different themes and premises for those dedicated players. But, despite the smaller volume of table games, the range is superior. There’s a little of everything and a few fun variations on blackjack and poker to enhance the collection. The video poker and specialty games sections also provide enough for players looking for keno, bingo, dice games, and selection when it comes to video poker gaming. It’s a benefit that everything translates over to mobile and not just a partial sampling. However, we would like to see a focus on the organization of the different types of slot games. With 150 choices, it’s always helpful to be able to isolate the progressive jackpot games or pull up a slot based on a standout feature. Real Time Gaming does offer some exclusive slot enhancements like their “guaranteed feature” games that ensure players that a bonus round will activate within a certain amount of time. You can identify these types of games if you look closely when scrolling through the slots, but it would be handier to have a sort function to find them quickly.

Table Games

Without a live casino to support the table games area, sometimes casinos fall flat with their assortment. In this case, though, we think that Free Spin has done a superior job in providing a well-rounded menu of options for its clientele. All of the most popular games are represented, and some twists like Match Play 21, 21 Face Up, Pontoon, and Perfect Pairs take blackjack beyond the basic providing something special.

Slots

We did already make mention of the fact that it’s not easy to quickly identify a slot based on its feature, especially when it comes to the big-paying progressive jackpots. In fact, the prizes aren’t even listed in the slot menu so, unless you’re well versed in Real Time Gaming slots, you have no idea where to find those top potential payouts. If you don’t have a particular RTG favorite, you should be able to find something that appeals to you anyway. The collection covers a wide range of themes, and there are different RTG-exclusive features like the “feature guarantee” we discussed, as well as a Win-Win feature. The win-win feature is like an insurance policy for free spins. If you end up with less than the anticipated amount after you conclude any free spin play (less than ten-times the wager that triggered them), you receive some compensation to offset the disappointment.

Video Poker

Video poker is an area that’s usually the first to be neglected or, at least runs hand in hand with specialty games. Fortunately, this casino provides a 17-game section, playable in any format, with a few harder to find games like 7 Stud and Mystery Bonus.

Specialty Games

Just as with video poker, the specialty games area was not cast aside. You’ll only find one scratch card, but there are keno, bingo, roulette, and some dice games to keep you busy if you prefer the more non-traditional betting options.

Mobile Casino

One of the best features of the Free Spin Casino is its adaptation to a mobile casino. The mobile experience is quick loading and provides easy navigation and 100% of the total casino games. Mobile players have the same experience as anyone on the regular website. There’s no app required. The mobile browser will take you directly to the casino, and you’ll find that the buttons are large and the graphics are bright and easy to review.

Customer Service

• Phone: +1 646 905 0497
• Email: help@freespin-support.com
• Live Chat: available 24/7

When it comes to a good customer service department, we look for three main things:

• Different contact methods
• A quick response
• A polite and informative reply

We will say that when it comes to the Free Spin Casino, its customer service department ticks off all three of the boxes. The live chat we initiated was responded to within seconds, as was the response to our question. It seems like that should be the standard but, unfortunately, many gambling sites may not be available around the clock. Or, even if they are open at any time, it still takes them several hours to respond, if you get an answer at all. Free Spin’s service is definitely above average in our opinion.

Promotions

Aside from a welcome bonus that doesn’t seem to have a limit to its deposit match, there are several other opportunities for players to take advantage of reloads, free spins, and cash back opportunities. Some of them, like the new player offer, are relatively standard in the requirements like the rollover and minimum deposit. But, a few of the deals are accompanied by some much higher mandated deposits, like $75 to $90 each.

• Rollover for Welcome Bonus: 30 times for slot play and 35 times on select card games
• Rollover for Players Offered a No-Deposit Bonus: 50 times on slots and certain card games and 60 times on roulette
• Rollover for Free Spins: 40 times

Sticky Bonus? Yes. The amount of the bonus award is deducted from the player’s balance before a payout is approved.

Welcome Bonus

Free Spins Casino promotes a 250% deposit match offer for new players. It’s a one-time-only reward, and it comes with the 30 times rollover on slots, but doesn’t have any cap listed. Casinos typically promote an offer such as 100% up to $300, but there is no “up to” in this case.

Winner’s Tuesday

We ran into a few typos and mismatched pieces of information throughout the freespins.com site and, this promotion provided one of them. It does list a 100% slots match on Tuesdays with a free spin component. On the same promotional page, it contains 20 free spins in one place and 25 free spins in another. Winner’s Tuesday is one of the bonuses that require a higher minimum deposit of $90. If you plan to deposit at least $180, you can claim two rewards in one day. In addition to the free spins having a 40 times rollover, they also come with a five-times limit on winnings that can be withdrawn.

Banking

There are some substantial issues with Free Spin Casino when it comes to banking, the biggest one being a $150 imposed minimum withdrawal amount. That’s very steep and, if you’ve been on other casino sites, you probably will notice that immediately. Most operators impose something along the lines of $10 or $25 to start. $150 is just way out of line with industry standards. The banking page had another one of those inconsistencies. The table of withdrawal methods apparently was copied over from the deposits and listed a minimum payout amount of $25 and a maximum of $1,000. But then, underneath, there was a statement about the $150 requirement. We did verify with a customer service agent that the $150 is correct. But, until they appropriately update their banking page, there could be some disgruntled players trying to withdraw $25 at a time, and it should be within their rights. Our other impression of the banking structure with freespin.com is that it’s just not complete. There are very few options. Yes, bitcoin will help out many US players get their accounts going quite easily, but international customers are used to options like Paysafecard, Skrill, and Neteller. There isn’t even a bank wire or bank transfer method listed, just cards and bitcoin. We do want to highlight the fee-free transactions but hope that the powers that be with this casino plan on adding to their banking roster.

Deposit Methods

• Visa
• Mastercard
• Bitcoin

Withdrawal Methods

We also need to draw your attention to the 5-7 business day window for payments to be turned around. It’s odd that Bitcoin would have the same turnaround time as cards, leaving us to conclude that the majority of the time is spent in the pending stage and internal processing and approvals.

• Visa
• Mastercard
• Bitcoin

Again, be careful when you look at the banking menu. The reference table lists a minimum of $25 and a maximum of $1,000.

VIP Program

Unlike competitor sites that outline at least some type of loyalty program, if not a formal VIP program, Free Spin does not. We are aware that loyalty points can be accumulated from the terms and conditions information, but nothing is provided to potential players so they can review the club options. It appears that it’s a simple “cash to points and points to cash” system without any other incentives like birthday gifts, extra bonuses, and level-up opportunities.

Conclusion

Although we have been complimentary about the gaming options and some of the bonus programs, there is one thing that is just a glaring omission on the part of Free Spin Casino. There are no logos, links or even mentions of ownership, licensing, and regulation. Additionally, there’s no link to a certified testing certificate for fair gaming (random number generation). That’s the first thing we look for when we pull up a website, and all of that information is missing. It’s rumored that the Free Spin Casino is licensed by the Curaçao e-Gaming Commission, but that logo and link to the proof of license are nowhere to be found. We appreciate the quality of customer service and the presentation of the casino itself. It’s apparent that the operators did an outstanding job in putting together a relatively small-sized casino. The games cover a wide range of casino options and you really couldn’t ask for better variety. It just doesn’t make any sense that it would leave out those valuable pieces of information to customers who are risking their money both by transferring to a casino and through the actual betting process. As far as the other terms and conditions, especially when it comes to bonuses and rollover requirements, they are spelled out in detail and layman’s terms. The explanation of how bonuses work with the site is one of the better ones. It’s not convoluted or vague. It’s complete and should make sense to most players, even brand new ones. For anyone who appreciates ongoing opportunities for deposit matches and free spins, the promotions being offered will more than fit the bill. And, you really couldn’t ask for more when it comes to a mobile casino. Having the entire gaming catalog at your disposal on smartphones and tablets is extremely rare but beneficial.